Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Start Date End Date Venue Fees (US $)
02 Aug 2026 Kuala Lumpur, Malaysia $ 4,500 Register
20 Dec 2026 Dubai, UAE $ 3,900 Register

Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Introduction

This Problem Solving & Decision-Making Skills training course will focus on the best practice methods in describing, analyzing, and solving any problem, incident, issue, or complaint from daily practice – technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project. The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision-making, and risk analysis are therefore key to remain successful. Applying a structured approach to problem-solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision-making process that will mitigate your risks and save time and money significantly.

This training course will highlight:

  • The increasing relevance of problem-solving and decision-making methods in general as well as in asset management
  • Classic issues and pitfalls in problem-solving and decision making
  • A generic approach for every issue to solve and decision to make
  • Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis, and Risk Analysis
  • Effective application and implementation of these methods in daily practice

Objectives

    At the end of this training course, participants will learn to:

    • Understand the increasing necessity of using sound methods for problem-solving and decision making
    • Involve the right people in the right way in any analysis
    • Solve and prevent issues and problems more rapidly and effectively
    • Make better decisions and recommendations
    • Communicate and present analysis, solutions, and recommendations with maximum understanding and acceptance
    • Apply and implement the methods learned in daily practice immediately after the training

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting/WebEx.

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit: 

  • All professionals involved in problem-solving and decision making within maintenance, engineering, technology, and production
  • Anyone who wishes to update themselves on problem-solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations

Course Outline

DAY 1: Introduction

  • Introduction to the Program

  • Introduction Problem Solving & Decision Making

  • Introduction Generic approaches for Problem Solving and Continuous Improvement eg. Deming circle, Kaizen, 8D, DEMAIC, RATIO

  • Introduction of Problem Solving Methods eg. 5 Why, Ishikawa, Fault tree, Apollo, TRIZ, etc.

  • Introduction RATIO-approach

  • Introduction Case and Demo

DAY 2: Reflect on Your Problem

  • Theory RATIO-step: Reflect

  • Introduction Case to Determine the Root Cause

  • Theory Event Mapping

  • Event Mapping Exercises

  • Application of Event Mapping in Daily Practice

DAY 3: Analyze Technical Problems

  • Theory RATIO-step: Analyse

  • Theory Problem Analysis: Describe the problem (IS / IS-NOT)

  • Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)

  • Theory Problem Analysis: Determine the true cause(s)

  • Exercises in Problem Analysis

  • Completion of Event Map with the outcome of Problem Analysis

DAY 4: Analyze Human or Organizational Problems – Determine Best Solutions

  • Theory Human Factor Analysis

  • Exercise Human Factor Analysis

  • Theory RATIO-step: Target (alternative and best solutions)

  • Theory Decision Analysis

  • Exercise Decision Analysis

  • Completion of Event Map with the outcome of Human Factor Analysis and Decision Analysis

 DAY 5:  Implement, Observe and Evaluate Results

  • Theory RATIO-step: Implement

  • Theory Risk Analysis

  • Exercise Risk Analysis

  • Theory and Demo Human Factor Analysis in Advance

  • Theory RATIO-step: Observe and Evaluate

  • Implementation of Problem Solving & Decision Making Methods in Daily Practice

Accreditation

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