Interpersonal Communication Skills Training

Introduction

Objectives

• Demonstrate confidence in front of colleagues, customers, and friends
• Understand Behavioural patterns and how to adapt to others
• Utilize crystal clear communication models in order to maintain rapport
• Examine the most up-to-date negotiation, communication, and presentation skills and be confident to use them in the workplace
• Understand the innovative business tools of NLP, Emotional Intelligence, and Behavioural techniques and be able to model those skills when working with others
• Use appropriate body language, voice, and tone in order to create a positive and lasting first impression with every customer-facing opportunity
• Ensure a win-win situation in every negotiation
• A more confident and effective team of negotiators and presenters
• A crystal clear communication strategy within your organization
• A greater understanding of behaviors within the organization
• Innovative strategies for working with others within the organization and outside
• Increased numbers of successful negotiations with customers and staff alike
• Lasting rapport with customers, ensuring they work with your organization rather than a competitor
• Customers see your negotiators as world-class and professional
• Conflict resolution is seen as a challenge, not a threat

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This workshop is intended for all managers, professionals and technical specialists, whose ability to communicate effectively, both within and outside their organization/team is vital. This course will help them improve your interpersonal communication with others and maximize your overall performance when dealing with others.

Course Outline

DAY 1: How to build lasting rapport

• The art of building lasting rapport
• How to identify behavioral traits and react to them
• How to modify your own behavior to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Step into another person’s shoes to better appreciate their experiences and motivations
• Read body language in order to understand how others are thinking and responding to you
• Notice the clues that show if a person is telling the truth, or not

DAY 2: Crystal Clear Communication

• What is NLP - A basic introduction
• Powerful listening and questioning techniques
• Thinking patterns
• Filters to communication
• The use of Metaphors
• Modeling
• Perceptual positions
• Logical levels of change
• Climates of trust
• Well-formed outcomes
• Interpersonal Communication exercises

DAY 3: The negotiation model

• The negotiating framework model
• Two Habits Of Highly Effective Negotiators
• Communication in negotiation
• Think Win/Win
• Consider Options
• Consensus
• Commitment
• When to Walk Away
• Negotiation Exercise

DAY 4: Creating the Right Message

• Introductory presentations and feedback
• What makes a speaker appear confident?
• Harnessing nerves in a creative way
• Key messages received from presentations and top presenter
• The importance of good eye contact in presenting
• Body language and the part it plays in presentations
• Assertiveness and the presenter
• Stance, confidence, and professionalism
• The non-verbal impact of presentations
• Using the body to create impact
• The importance of gestures
• The vocal skills of top presenters
• The increased emphasis, tonality, and tonal marking

DAY 5: Professional Planning Process

• Planning for the perfect presentation
• Audience focused objectives
• Researching the audience and setting time-related objectives
• Venue considerations and why they are so important
• The differing skills for small or platform presentations
• Content and the message the audience receives
• Visual aids, what are they, and how they should be used
• Creating audience interaction with visual aids
• Powerful techniques for use with visuals
• Using PowerPoint effectively
• How to influence an audience and handle questions with ease
• The final presentations