Leadership & Management skills for New Managers

Introduction

This Leadership and Management Skills training course provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.

Objectives

By the end of this training course, you will be able to:

• Understand and develop skills necessary for new managers/supervisors
• Learn how to set goals and plan effectively and efficiently
• Develop abilities to support strategic thinking and customer focus
• Learn how to establish and maintain effective time management techniques
• Develop and use positive techniques to build effective working relationships
• Apply concepts of team building, team performance, and motivation
• Understand how to develop productive communication techniques
• Understand the importance of performance standards, goals, and objectives
• Develop personal and team action plans to accomplish work and improve performance

Training Methodology

This Leadership and Management Skills training course is an interactive mixture of lecture, discussion, activities, and practice on management and supervisory skills. It provides definitions, examples, discussion, and activities designed to promote skill building with interaction and discussion among participants. Activities and work on practice case studies are used to deliberately highlight the concepts taught and allow participants to practice new skills. The online course is conducted online using MS-Teams/ClickMeeting/WebEx.

Who Should Attend?

• Personnel who have recently been appointed to new management or supervisory position
• Those who are desirous of a managerial/supervisory position or those established managers/supervisors who have not had formal training
• Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business, or organization, including the service industry

 Target Competencies

• New managers and supervisors are in a unique role of being able to direct and manage a group of people, but at the same time are learning the best methods of leadership and management.
• This training course is designed to give participants an understanding of key management and leadership skills, methods, processes, and procedures, as well as practice on techniques.
• The principles used are easily adapted to any type of organization or individual’s management role.

Course Outline

Day 1: Leadership Skills Required of a New Manager / Supervisor

• Understanding of your management and supervisory leadership skills and development needs

• Challenges managers and supervisors face in a VUCA world

• The difference between leadership and management and the role of the manager

• Identifying how organizations evolve and change over time

• The new thinking about leadership in today’s successful organizations

• Understanding the manager's role in supporting strategic management and customer focus

Day 2: Importance of Goal Setting and Planning for a New Manager / Supervisor

• Developing goals and objectives that align with the company’s strategic and business plan

• Developing and maintaining personal goals, objectives, and actions

• Developing a concept of planning based on recognized tools and approaches and standardized principles

• Identifying the role of stakeholders in effective planning

• Using a planning process to set planning goals and get work started

• Developing and implementing goals and plans with your team

Day 3: Time Management and Communication as Effective Disciplines for New Managers / Supervisors

• Understanding how time is used in the working situation by self and others

• Determining the challenges for effective time management

• Using a process to identify time issues and solutions to the issues

• Learning how delegation and empowerment are used in time management

• Using effective communication to foster efficiency

• Understanding the impacts of verbal and non-verbal communication on time management and performance

Day 4: How New Managers / Supervisors Build Effective Working Relationships

• Characteristics of effective working relationships

• Identification of personal communication and relationship building styles and approaches

• Exploring your strengths and challenges when building working relationships

• Tools and approaches to support the development of trust with colleagues and others

• Understanding the stages of team development and how it can be supported and managed

• Understanding how to work effectively with different personalities and styles

Day 5: Developing Personal and Work Group Improvement Plans

• Encouraging and supporting innovation and creativity leading to improvements

• Understanding and managing interpersonal work group dynamics and relationships

• Identification of the differing responses to change within teams and colleagues

• Dealing with change resistance

• Developing action plans for personal and work for group improvement