The Executive Secretary - Excellence Program

Start Date End Date Venue Fees (US $)
20 Sept 2026 Istanbul, Turkey $ 4,500 Register
22 Nov 2026 Dubai, UAE $ 3,900 Register

The Executive Secretary - Excellence Program

Introduction

As an essential member of the team, the effective secretary must maintain high levels of service delivery o ensure the achievement of organizational objectives. This program highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager’s success.

Objectives

    This program aims to provide participants with detailed information on how to prepare for and handle their duties successfully and a ‘toolkit’ of skills and techniques for managing the demands of their role, including time management. It also aims to build the confidence of participants and encourage a practical approach to their job.

    This program is for you if you wish to:

    • Better understand your organization and the business environment in which it operates
    • Recognize your professional role as part of the team and develop strategies for enhancing your service provision
    • Identify and develop the skills, knowledge, and attitude of a top of the range executive secretary
    • Create meaningful relationships with your colleagues at all levels
    • Develop strategies for planning and organizing work, including effective techniques for creating letters memo’s and emails that influence others
    • Adopt a systematic approach to decision making and problem-solving and utilize the internet to enrich your decisions
    • Assess their own interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
    • Prepare an action plan to implement on return to work

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Delegates attending this event will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader/supervisor.

The course is targeted at: 

  • Office Administrators
  • Office Managers
  • Clerical and administrative staff
  • Executive Secretaries
  • Personal Assistants
  • Technical Assistants

Course Outline

The Role of the Secretary

  • Understanding the structure of organizations and the business environment in which you operate
  • The management function and the secretary’s role within it
  • The importance of clear  role interpretation - understanding and responding to each other's needs
  • The Role of the Manager
  • The 'typical' management role
  • Model of management
  • Deepen your understanding of your manager’s challenges
  • Setting a solid foundation in the partnership
  • Managing more than one boss and adapting to their preferences
  • The non-communicative manager
  • Dealing with difficult personalities
  • Managing stressful situations – How to stay calm
  • Making a decision – Does your boss permit you to take initiative?
  • Taking Greater Control and Responsibility
  • Increasing your influence and others’ confidence in you
  • Solving problems effectively in your manager’s absence
  • Being proactive and staying one step ahead of those you support
  • Broadening the scope of your role and taking greater responsibility
  • Communication Skills
  • Questioning and listening to get to meaning in messages quickly
  • Positive projection. Managing body language
  • What is assertive behavior – You can develop it!
  • Manager / Secretary communications – Adapting your style
  • Team working skills for enhanced performance
  • General Paperwork and Diary Management
  • Short and long term planning
  • Setting priorities and objectives
  • Adopting a systematic approach to work methods
  • The Role of Information Technology in the Office Setting

Option 1 (Time Management)

  • The cost of poor time management on you, on others, on the company
  • How to recognize “Time stealers” in your daily work
  • How to deal with “Time stealers”
  • Understanding your own habits which result in lost time
  • Ways of breaking your bad time management habits
  • The real meaning of the word “Priority”
  • How to differentiate between “Important” and “Urgent”
  • How to priorities your work according to the Company’s key performance indicators.
  • Set your objective activity
  • How to create and monitor an effective “Time Budget”

Accreditation

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2026 Training Calendar
Competency Solutions Brochure
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