Advanced Office Management and Effective Administration Skills Workshop

Introduction

This highly interactive Advanced Office Management & Effective Administration Skills training course will help you to develop and refine the skills needed to excel as an Office Manager, Administrator, or Executive Secretary. It will explore in-depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this Office Administration training course, you will also learn how to stay in control whilst dealing with conflicting priorities. Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This Advanced Office Management & Effective Administration Skills training course will help you to do that.

This training course will highlight:

• Effective communication and interpersonal skills
• The importance of time management and streamlining workflow
• Developing the skills to successfully build relationships and to network effectively
• Building personal resilience and an ability to handle stress in a challenging work environment
• Using techniques to help you think creatively, solve problems, plan, and make decisions

Objectives

After completion of the course participants will be enabled to:

• Recognize how to prioritize and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle the pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviors
• Apply assertiveness to be more effective in the workplace

Training Methodology

Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. Course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

Delegates attending this course will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development Course for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader/supervisor.

The course is targeted at:

• Office Administrators
• Office Managers
• Supervisors of clerical and administrative staff
• Executive Secretaries
• Personal Assistants
• Support Staff 
• PA's

Course Outline

Day 1: The Office Manager / Executive Assistant role: an Overview

• Identifying common issues and challenges
• Setting Personal objectives
• What makes you indispensable?
• Proactive versus passive Support

Day 2: Setting and Meeting Objectives

• Planning skills
• Project management approaches for support staff
• Managing time
• Strategies for managing change
• Identifying and dealing with Pressure Points
• Implementing Action Plans

Day 3: Resource and Team Management

• Allocating human resource to tasks and projects
• Monitoring performance – team and self
• Team Appraisals and Reviews
• Embedding a new team member effectively
• Managing team issues
• Coaching techniques
• Disciplinary issues
• Prioritization approaches and techniques  

Day 4: Communications

• Improving communications within an existing team
• Oral and listening skills
• Reporting to Management
• Negotiation skills and techniques
• Managing difficult people
• Comparison of telephone/face to face / written communications, their effectiveness and suitability for different situations
• Can you say “No”?

Day 5: The Working Day

• Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
• Identifying an approach and style that suits you as an individual
• Reporting to Management – presentation and negotiation techniques
• Personal Action Plan