Certified Quality Professional

Start Date End Date Venue Fees (US $)
17 May 2026 Kuala Lumpur, Malaysia $ 4,500 Register
20 Sept 2026 Doha, Qatar $ 4,500 Register

Certified Quality Professional

Introduction

Quality management has evolved to become an internationally sought after and a rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many others. This course aims to develop the skills of participants and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through. A blend of skills and applications through a practical project are the ultimate deliverables of this unique course.

Objectives

    By the end of the course, participants will be able to:

    • Explain the role and impact of leadership to support quality management systems
    • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
    • Assess team dynamics and the role of teams to support continual improvement projects
    • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
    • Appraise the ethical commitment needed by quality professionals
    • Discover the importance of quality in organizations.
    • Understand the impact of leadership to support quality management systems.
    • Recognize the most used quality philosophies and tools to establish priorities within their organizations.
    • Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
    • Understand team dynamics and the role of teams in their continual improvement projects.

Training Methodology

The training methodology is interactive with group exercises and is suitable for all employees involved in process, maintenance and operations management. The pace and level of the training workshop is customized to the understanding of the delegates. Ongoing back-up and support is available after the training on request to the supplier, and the training course is also available for in-house presentation as well as for “Competency Transfer”.

Who Should Attend?

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

  • Quality management
  • Quality control and assurance
  • Applying quality tools
  • Leadership
  • Team management
  • Understanding ethics
  • Using quality methodologies

Course Outline

Leadership and Management in Quality

  • Definition, Similarities, Differences
  • Can Leadership be Taught and Developed?
  • Traits of a True Quality Leader
  • Role of Leadership in Supporting Quality Management Systems
  • Situational Leadership in Quality

Quality Basics and Definitions

  • Definition and Concept of Quality
  • History of Quality
  • Benefits of Implementing a Quality Model
  • Review of Common Quality Models
  • Review of Quality Gurus
  • Quality Philosophies
  • Deming 14 Points
  • Juran Trilogy
  • Crosby Zero Defects
  • House of Quality and Quality Function Deployment (QFD)
  • Six Sigma Methodology
  • Lean Principles
  • Quality Models, Awards and Methodologies
  • Malcolm Baldrige National Quality Award; EFQM
  • Dubai Quality Award
  • HH Sheikh Khalifa Excellence Award
  • ISO9001:2008
  • Total Quality Management

Building Teams in a Quality Management Systems

  • Why Are Teams Important in Quality Management Projects?
  • Barriers to Teams Achievement
  • Characteristics of Effective Teams
  • Team Development Cycle
  • Belbin's Profile

Improvement Tools and Techniques

  • The Seven Classic Quality Tools
  • Cause and Effect Diagram
  • Pareto Chart
  • Control Charts
  • Histogram
  • Check Sheet
  • Scatter Diagram
  • Flow Charts
  • Management Elements and Planning Tools: (The New Tools!)
  • Process Improvement Tools
  • Contingency and Risk Planning
  • Failure Mode and Effects Analysis (FMEA)

Ethics in Quality Management

  • American Society for Quality Code of Ethics

Accreditation

Related Courses

2026 Training Calendar
Competency Solutions Brochure
PETC Corporate Profile